![]() Grubhub is also highlighting this new feature through an extensive marketing campaign, which will include a national TV spot, that could also help boost awareness of its restaurant partners. "We take restaurants' brand reputations seriously and believe Grubhub Guarantee will help restaurants grow their online business." "Restaurants work incredibly hard to create the best experience for diners, and we are helping to safeguard the reputations of our restaurant partners through Grubhub Guarantee," Adam DeWitt, Grubhub CEO, said in the press release. Some customers have complained of two-hour waits and cold food, WCPO reports. Grubhub's on-time guarantee could be a particular differentiator since the food delivery segment has been struggling with driver shortages and many drivers are unwilling to complete orders when customers don't tip.
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